Privacy Policy of Murata Co., Ltd., operator of Sanso Murata

Article 1. Basic Policy

The Company complies with the Act on the Protection of Personal Information, related laws, and guidelines, and exercises strict care over customers’ personal data used in its business as described below.

Article 2. Definition and Acquisition of Personal Information

The Company acquires personal information by proper means, clearly states the purpose of use, and handles the data appropriately within that scope.

Definition of Personal Information

1. “Personal information” means data defined in Article 2 (1) of the Act—information about a living individual that can identify a specific person by name, email address, or other descriptions (including data that can be easily matched with other information to identify an individual).
2. For users subject to the GDPR, the definition follows “personal data” under that regulation; for users subject to the CCPA, it follows “personal information” under that act.

Acquisition of Personal Information

1. Direct acquisition

   The Company collects personal data lawfully and fairly, never by illicit means against the subject’s will. Consent is obtained or purposes are disclosed on our website.

2. Indirect acquisition

   When acquiring data from third parties, we confirm proper handling by the source; if the source violates laws, we refuse the data. We disclose purposes on our website.

3. Use of cookies

   Our site may collect data via cookies, which users can refuse; refusal may impair certain functions.

   • Google Analytics is used to understand site usage (traffic, routing, etc.) and improve our website.

Article 3. Purposes of Use and Third‑Party Provision

The Company uses collected personal data for the purposes below.

• Provision and operation of services
• Responding to customer inquiries
• Surveys to improve services
• Information on campaigns and events
• Compliance with laws or governmental directives
• Ensuring smooth use of the service
• To compile statistical data on service usage
• To handle user inquiries and complaints
• To plan and offer new features or projects
• To verify identity when users contact us
• To maintain systems and address issues
• To improve our services and develop new offerings
• To deliver information from the Company, including promotional content
• To send important notices and other necessary communications about the service

Unless permitted by the Personal Information Protection Act or other laws, the Company will not provide personal data to third parties without the user’s prior consent. The following cases are not regarded as third‑party provision.

1. When the Company outsources all or part of personal‑data processing within the scope necessary to achieve the stated purpose
2. When personal data are shared with parties providing accommodation fees or services via our platform, or their contractors, to the extent necessary for such provision
3. When personal data are provided due to business succession by merger or other reasons

Article 4. Security Control of Personal Data

The Company takes necessary and appropriate measures to prevent leakage, loss, or damage of personal data and to ensure its security.

Article 5. Disclosure, Correction, Suspension, and Deletion of Personal Data

Except where special procedures are required by law or in the cases below, the Company will promptly disclose personal data upon the individual’s request, or notify if none exists.

• When disclosure may harm the life, body, property, or other rights of the individual or a third party
• When disclosure may significantly impede proper business operations
• When disclosure would violate other laws or regulations

Procedures for disclosure, notice of purpose, correction, suspension, or deletion

Upon request from the individual or an agent, and after verifying identity, the Company will process disclosure, purpose notice, correction, suspension, or deletion.

The desk will issue a “Personal Data Request Form” and explain the procedures.

• “Personal Data Request Form”
• For agent requests, submit one copy of the following.
  • Family register (showing relationship to the subject)
  • Certificate of adult guardianship registry
  • Power of attorney with the subject’s signature/seal
• One of the following documents for ID verification (copies accepted)
• A fee: ¥500 in postage stamps

Enclose these and mail to the above address; COD packages cannot be accepted.

A. One valid photo ID showing current address and date of birth

• Driver’s licence
• passport
• residence card
• or certificate of residence

*If the address differs, see B below.

B. Documents required for address/identity confirmation

• Telephone (cell OK)
• gas
• electricity
• water
• or NHK bill

Original bill/receipt (issued within 6 months) for any of the above

Article 6. Changes to the Privacy Policy

The Company may revise this policy as laws change; revisions take effect when posted on our website.

Article 7. Contact Information

For inquiries about this policy, contact us below.

Supplementary Provisions

• Established on February 17, 2025